Smart ITSM

Smart ITSM provides fantastic open source tools for system and service administration as a unique solution.Based on the i-doit documentation and CMDB solution, processes for the monitoring (Nagios®), the helpdesk (Request Tracker) or inventory management (OCS, hInventory) can already today provide a common, consolidated view of a company’s IT.

There are moreover also a whole range of other free tools for the IT and system administration, each of which represents perfection in its specific field and whose sole fault is perhaps to be found in their degree of specialisation. The task therefore is to overcome this and to create an integrated overview, and this is the content provided by Smart ITSM: to create from this lot of individual, powerful “lone warriors” an orchestrated ITSM solution that can meet all operational requirements in every way and that enables demand-oriented use.

To allow room for this idea to mature and be realised, a special site is currently being developed, that will compile, process and present all aspects of the subject. This can be seen under

http://www.smart-itsm.com

Smart ITSM, however, also means taking novel approaches in the user interface. One point of focus here is Augmented Reality (AR) and Multitouch technologies. A research project with the Dortmund University of Applied Science is now being planned for 2010 and an AR application, currently for the iPhone, is being developed. The function principle has already been demonstrated on the CeBIT 2010.

And, finally, Smart ITSM also stands for our partner and support programme, with which the solution can be created according to specific requirements and used reliably in operation.